We are pleased to offer free samples to our valued customers to help them evaluate our products before making bulk orders. This service is designed to support businesses in assessing product quality, material suitability, and overall suitability for their specific needs. However, to ensure a smooth and professional experience, we kindly ask that customers adhere to the following guidelines:
1. Shipping Costs:
As international shipping can be expensive, customers are responsible for covering the shipping costs associated with the free samples. Unfortunately, we are unable to bear these expenses. We recommend selecting a cost-effective shipping method to minimize costs while ensuring safe and timely delivery.
2. Business-Only Policy:
To maintain the integrity of our service, we only collaborate with registered businesses. Personal payments are not accepted, and all sample requests must come from verified business accounts. We value your understanding and cooperation in this matter, ensuring that only legitimate business inquiries are processed.
3. Quality Assurance:
We strongly encourage customers to request samples before placing large orders. This provides an opportunity to assess product quality, material composition, and overall performance, ensuring that the final bulk orders meet your expectations and business needs.
4. Customization and Mold Charges:
If customization is required—such as unique designs, logos, color variations, or specific modifications—additional mold or setup fees may apply. These charges ensure that all customized products are produced with precision and meet your unique specifications.
5. Sample Approval:
Free samples are offered solely for evaluation purposes and do not guarantee any future purchases or commitments. Larger or bulk orders will follow our standard pricing and policies. Additionally, please note that samples may be limited depending on the nature and scope of the request.
6. Corporate Responsibility:
Our free sample service is intended for business use only. We appreciate your adherence to this policy to maintain a professional and streamlined service. The samples are designed to provide a clear representation of product quality for companies looking to assess our offerings prior to placing significant orders.
7. Lead Time:
Please allow adequate time for sample processing and shipping. Depending on the location and complexity of the order, delivery times may vary. We aim to provide timely and efficient service, ensuring that your samples reach you as soon as possible.
8. Feedback and Communication:
We value your feedback on the samples provided and encourage ongoing communication to ensure satisfaction with the final product. Our team is available to answer any questions and guide you through the sampling process.
9. Eligibility:
Our free sample policy is available for a limited number of items per request. For larger or more complex sampling needs, additional terms and conditions may apply. We aim to support meaningful and realistic business inquiries only.
10. Verification Process:
To ensure the authenticity of each request, our team may ask a few questions regarding your experience with international trade and wholesale purchasing. This helps us confirm that you are a legitimate business with genuine purchasing needs. Be prepared to provide basic company information, such as business registration details and purchasing documentation.
We appreciate your understanding and cooperation with this policy. Our goal is to provide a seamless, efficient, and trustworthy service that supports your business growth and success in international markets.
